Reference

How operatoro Handles Your Personal Information

Your account data — from registration details to wallet transactions via DANA, OVO, and GoPay — is handled with clear rules about what we collect, why we collect it, and how long we keep it.

Account Data ProtectionDANA · OVO · GoPay Transaction PrivacyCookie & Device ControlsData Access RequestsIndonesia-Region Policy

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What We Collect and Why It Matters

operatoro Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information needed to run it: your name, contact details, and the payment method you choose — whether that is DANA, OVO, or GoPay. Each time a deposit or withdrawal moves through your wallet, a transaction record

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is created and stored against your account. We also collect device and session data — browser type, IP address, and pages visited — to keep the platform running correctly and to detect unusual activity. We do not sell your personal data to third parties. Data shared
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with payment processors like DANA, OVO, and GoPay is limited strictly to what those processors need to complete your transaction. Retention periods vary by data type: account identity data is held for as long as your account remains active and for a period after closure as
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required by applicable law; transaction logs are retained in line with financial record-keeping obligations. Availability of our services, and the data practices that apply, depend on local law and the eligible regions where access is permitted. If you are in Palembang or anywhere else in Indonesia,
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the same policy applies to your account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

We use SSL encryption across every page and account action — from login to payment confirmation — so your data moves securely between your device and our servers. Cookies are used to keep your session active, remember your preferred payment method, and measure how the platform performs; you can adjust cookie preferences from your browser settings at any time. Account access is protected by OTP verification sent to your registered contact, adding a second check every time a new device or location attempts to log in. We review data retention schedules regularly and remove records that are no longer needed.

SSL Encryption Every account action — login, deposit via GoPay, withdrawal confirmation — runs over SSL. Your data is encrypted in transit and at rest on our servers.

Cookie Controls We use session and analytics cookies only. You can review and adjust which cookies are active through your browser settings without affecting your account access.

OTP Account Verification A one-time code is sent to your registered number or email each time a new device tries to access your account, blocking unauthorised login attempts automatically.

Data Retention Schedule We keep your data only as long as your account is active or as required by applicable law. Records tied to DANA, OVO, and GoPay transactions follow financial retention rules.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have a question about how your data is used, want to request a copy of what we hold, or need to flag a concern, our support team handles privacy requests directly. Reach out through any of the channels below and we will respond as quickly as we can — around the clock.

Team online

Live Chat

Open the chat window from your account dashboard at any time. Our support team is available around the clock to handle data queries and account privacy requests.

Email Support

Send your privacy request or data-access query to our support address. Include your registered account details so we can locate your records and respond accurately.

Account Help Centre

Log in and navigate to Account Settings, then select Privacy & Data. From there you can review your stored details and submit a formal data request directly.

Common Questions About Your Privacy on operatoro

Here are the questions we hear most often about how your data is managed, who can see it, and what you can do about it.

We collect your name, contact details, and the payment method you register — DANA, OVO, or GoPay. Device and session data is also recorded to keep your account secure and the platform running correctly.

We do not sell your data. Payment processors like DANA, OVO, and GoPay receive only the transaction details they need to process your deposit or withdrawal — nothing beyond that.

Account identity data is held while your account is active and for a period after closure as required by applicable law. Transaction logs follow financial record-keeping obligations tied to each payment method used.

Log in, go to Account Settings, and select Privacy & Data to submit a formal request. You can also contact our support team via live chat or email with your registered account details.

You can submit a deletion request through Account Settings or via our support team. We will process it in line with applicable law — some records, such as transaction logs, must be retained for a set period regardless.

OTP verification is sent to your registered contact each time a new device or location attempts to log in. SSL encryption covers every account action, from login through to GoPay payment confirmation.

How operatoro Handles Your Personal Information

Data Handling, Cookies, and Account Security

Contact Us About Your Data

Live Chat

Email Support

Account Help Centre

Common Questions About Your Privacy on operatoro

01 What personal data does operatoro collect when I open an account?

02 Does operatoro share my data with third parties?

03 How long does operatoro keep my account and transaction data?

04 How can I request a copy of the data operatoro holds about me?

05 Can I ask operatoro to delete my data?

06 How does operatoro protect my account from unauthorised access?

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